SHIPPING & RETURNS

 

 

From an order value of EUR 50, packaging and delivery within Germany is free of charge for you. Below an order value of EUR 50, we charge a flat rate for packaging and delivery  4.90 EUR (DHL package including shipment tracking) and below an order value of 15 EUR we only charge 2.90 EUR (goods shipment Deutsche Post) within Germany.

 

For delivery to the countries of the European Union we charge a flat rate for packaging and delivery of EUR 7 for orders below EUR 15 and below an order value of EUR 230 we charge a flat rate of EUR 15 for packaging and shipping. In the European Union we ship free of charge from an order value of 230 EUR.

Products that we have in stock will be sent to you immediately.  Some products are also specially made for you. Although it is a one-off production, this is also done quickly. As a rule, depending on the product, approx. 4 - 8 working days are required for production and delivery time. If the order situation is high (such as before Christmas), it can take up to 14 working days for a one-off item to receive your package. For other European countries, the production and delivery time is approx. 10 - 14 working days.  

Every order goes through our hands and is processed by us. For certain products we work together with partners we trust.  

 

We will do everything we can to ensure that you are satisfied with what you have purchased online. ​ Should it be the case that you would like to give something back, then you can of course make use of "Returns and Exchanges".  

If you ordered goods with a value of less than EUR 50 and therefore paid a shipping fee when ordering, we will bear the costs for the return. If you have ordered goods worth more than EUR 50 and the delivery to you was therefore free of charge, you will bear the return costs.

 

For purchases to the shipping region within the European Union, the following applies:  If you ordered goods worth more than EUR 230 and the delivery was free of charge, you will bear the return costs.  


If there is a defect in the goods, such as damage caused by shipping, we will of course assume the costs for the return.

Return. Personal and uncomplicated.  

If a return or an exchange is desired, please contact us within 14 days of delivery via our email address mail@ausdematelier.com  

​​

You can find more information about shipping and delivery conditions in the  Terms and Conditions  and more information on the statutory cancellation period can be found in the  Right of withdrawal  in the footer.

Rückgabe/Umtausch.
Schnell und einfach elektronisch widerrufen. 

Wir bedauern natürlich sehr, dass Du nicht zufrieden bist! Wenn Du möchtest, teile uns doch gerne mit, was wir zukünftig besser machen können! Wir helfen Dir gerne und schnell weiter! 

Vielen Dank für Deine Nachricht! 

Wir kümmern uns um Deinen Widerruf!