Shipping and returns
Due to the increasing spread of the corona virus, we would like to point out that there may be delays in the international transport process.
From an order value of 80, - EUR, the packaging and delivery within Germany is free of charge. If the order value is less than EUR 80, we charge a flat rate for packaging and delivery of EUR 3, and if the order value is less than EUR 15, we charge EUR 1.90 within Germany.
For deliveries to the European Union, we charge a flat-rate packaging and delivery fee of EUR 5 for an order value of EUR 15 and a flat-rate charge of EUR 15 for an order value of EUR 230. In the European Union we ship free of charge from an order value of 230 EUR.
For international deliveries outside of the European Union, we charge a flat rate for packaging and delivery of EUR 10 below an order value of EUR 15. For orders under EUR 350, we charge EUR 29 for international shipping and packaging, and international deliveries free of charge from EUR 350.
Depending on the product, it will be made especially for you after you order. Therefore, depending on the order situation, a delivery time of 4 to 14 working days can occur. The average delivery time usually takes 4 to 7 working days for other European countries, the delivery time is 10-14 working days and for international deliveries 14-30 working days.
As an artist, you face a very exciting challenge in the online business. This online shop is a virtual atelier in the big world-wide-web and it shouldn't be any less personal! As artists, we really enjoy being personally involved in every single business process. Every order goes through our hands and is processed by us and we work with partners we trust for certain business transactions.
We will do everything we can to ensure that you are satisfied with what you have purchased online, as if you were visiting our studio in person. You will receive an individual artistic work from the studio from us. Every order is processed with great appreciation and care.
Should it happen that you want to give something back, then you can of course make use of "returns and exchanges".
If you have ordered goods with a value of less than EUR 80 and have therefore paid a flat-rate shipping fee when ordering, we will cover the costs for the return. If you have ordered goods worth over 80 EUR and the delivery to you was therefore free of charge, you will bear the return costs. For purchases in the shipping region within the European Union, the following applies: If you have ordered goods worth over EUR 230 and the delivery was free of charge to you, you will bear the return costs. For purchases in the shipping region outside the European Union, the following applies: If you have ordered goods worth over EUR 350 and the delivery was free of charge for you, you will bear the return costs.
If there is a defect in the goods, such as damage due to shipping, we will of course cover the costs for the return.
Personal and straightforward.
If a return or an exchange is desired, please contact us within 14 days of delivery via our email address email@example.com
You can find more information about the shipping and delivery conditions in the general terms and conditions and you can find more information on the statutory cancellation period in the cancellation policy in the footer.
We offer two different types of gift vouchers, the classic paper gift voucher and the digital gift card.
And you can redeem both variants in our studio shop or online shop.
Which gift voucher is particularly suitable for which type of gift?
Personal delivery with the gift voucher in paper form.
Immediately or by appointment as a gift by email with the digital gift card.
Where can I buy the gift vouchers?
You can find both variants for ordering in our online shop under gift vouchers & Co. or on site in our studio shop we can issue a gift voucher in paper form.
How do I redeem the gift vouchers?
PAPER GIFT CERTIFICATE
Redeem in the studio shop. Please show the original at checkout when paying.
Redeem in the online shop. Due to the technical possibilities, we handle the process manually in the background. Please proceed as follows:
Let us know the voucher code in the shopping cart via the note field "Add note".
Please select "Payment in advance" during the ordering process.
We take your voucher into account manually and apply it to your order. We will then send you a corrected invoice.
If the voucher value is not sufficient for your order, you will be billed for the difference, which you can pay using the existing payment options.
If there is a residual value of your voucher, you will receive a new voucher for this residual value. We simply add it to your order.
DIGITAL GIFT CARD
Redeem in the studio shop. Please show the digital gift card on your mobile phone or as a printout on paper when paying at the checkout.
Redeem in the online shop. Please tick the "Redeem gift card" box under step "3 Payment" during the checkout process. Then enter the gift card code. The credit is automatically deducted from the invoice amount.
You can find the vouchers in our terms and conditions. Click here for the terms and conditions gift vouchers.