Cancellation instruction and form.




Consumers have a right of withdrawal under the following conditions, where consumer is any natural person who enters into a transaction for purposes that can be attributed primarily neither commercial nor independent professional activity:

Right of withdrawal

Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Atelier Sandra Kolondam & Klaus Soppe, Am Hohenrand 4, 82335 Berg, E-Mail: ) a clear declaration (e.g. a letter sent by post or an e -Mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To: Atelier Sandra Kolondam & Klaus Soppe, Am Hohenrand 4, 82335 Berg or email:

- I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)

-Ordered on (*) / received on (*)

-Name of the consumer (s)

-Address of the consumer (s)

- Signature of the consumer (s) (only if this is communicated on paper)


(*) Delete where inapplicable



Download sample / withdrawal form

Schnell und einfach elektronisch widerrufen. 

Wir bedauern natürlich sehr, dass Du nicht ganz zufrieden bist und etwas zurück geben möchtest! Wenn Du möchtest, teile uns doch gerne mit, was wir zukünftig besser machen können! Wir helfen Dir gerne und schnell weiter! 

Vielen Dank für Deine Nachricht! 

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